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How I use AI to to create a customer knowledge swipe file

How I use AI to to create a customer knowledge swipe file

In today’s issue, I’ll share how I used Claude AI and Fathom Notetaker to create a customer knowledge swipe file.

Most salespeople don’t understand how the product they sell helps their customers, and they keep pitching benefits and features prospects couldn’t care less about.

That’s why customer research is so important. If you don’t know the problems of your customers, your prospecting messages will fall flat, and you won’t generate the pipeline you need to reach your targets.

Here’s how to change that, with AI:

Step 1: Set your tools

You’ll need two (free) tools to create that swipe file. The first one is Claude AI (you can also use ChatGPT if you prefer), and the second one is a call recorder. I personally went for Fathom Notetaker as it’s free, and it does the job. You can use whatever tool your company is providing, like Gong. The call recorder has to have a built in transcript function, otherwise it will be useless.

Disclaimer: You’ll be feeding data from conversations with your customer to an AI, so make sure you have the permission to do so, or you may get in trouble.

Now that both of your tools are ready to use, you need to create a structure to

Step 2: Ask Claude AI to help you structure your swipe file

You need to create a system to help Claude AI go through the data you’re going to feed it. You can give it clear instructions, or ask its help to structure the swipe file.

Here’s the prompt I used:

Image #1

The first version was missing a summary, so I added more information with this prompt:

Image #2

Step 3: Feed your transcripts to Claude AI

You customer knowledge system is now ready to use. The only thing remaining to do is to feed the transcripts of your calls to Claude AI. I recommend at least feeding the last 10 calls you had with customers, but you can also feed calls from other salespeople if you’re new to the job.

I recommend creating a process where you feed new transcripts every week, so your swipe file keeps getting better. Here’s an example of how mine looks:

Image #3
Image #4

As you can see, the AI is helping me identify patterns. From the conversations I had until now, I know my top 3 customer challenges:

  • no strategy for monetization
  • no clue how much to charge per post
  • difficulties balancing full-time work and creator work

And the best of it is that I can use the words of my customers to create an outbound message. For example, I could write something like: “I speak to a lot of sales creators and most of them have no structure or know what the hell they are doing”.

And this is how you can use AI to better understand the challenges and goals of your customers. This type of work was typically done by market research firms, and it was costing a ton of money. Now you can do it for (almost) free, and keep feeding the AI with new transcript to refine your model.

Hope this helps.

Cheers,

Thibaut Souyris

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How I use LinkedIn voice notes to book meetings remotely

How I use LinkedIn voice notes to book meetings remotely

In today’s issue, I’ll share the exacts steps I follow to book meetings with LinkedIn voice notes. In 2025, you have no other choice but to try new tactics every 2 to 3 weeks. What works today won’t work tomorrow because everyone is constantly sharing their playbook on LinkedIn.

As a result, a new tactic becomes old really quickly, and prospects become numb to it.

I’ll share how to solve that problem, step-by-step:

The problem with outbound prospecting

Outbound prospecting used to be a lot simpler. You could create a 5-step email sequence, put it on autopilot and you’d get replies and meetings booked automatically. Nowadays, you’re competing with thousands of other salespeople and their AI agents.

Writing good emails isn’t enough. You need to get the infrastructure right, use multiple channels, and constantly tweak your messaging. Outbound prospecting is getting exponentially harder with every new AI tool that comes out.

That’s why you need to stand out and show you’re human. And what better way to do that than using LinkedIn voice notes. Here’s how:

Step 1: Know how to send voice notes on LinkedIn

Voices notes are hidden. If you go on LinkedIn with your computer, you won’t be able to send one.

The first step is to download the LinkedIn app on your mobile phone. Be it iOS or Android, you’ll have access to this functionality (if your OS is not too old).

Keep in mind that you can only send voice notes to people you are connected with (1st degree connection). Head to the messaging section, locate the person you want to contact, and look for a small microphone icon (like below):

Hold your finger on the microphone icon and you’ll be able to record a voice note (max 60 seconds). When you’re done, a confirmation popup will appear and it will be send to the recipient.

Step 2: Create curiosity

Now that you know how to send a voice note, you need to know what to say.

I love using a simple framework for my asynchronous touchpoints:

  • Trigger: A problem-oriented piece of information (like/comment/event attendance/profile view)
  • Question: A question related to the trigger
  • Teaser: An intriguing piece of information to solve a specific problem
  • CTA: A simple question to start a conversation

Here’s an example:

  • Trigger: John, noticed you were also planning to attend Mary’s event on hybrid team setups.
  • Question: What are you doing to avoid boring participants to death with worn out webinar slides?
  • Teaser: Would it be a bad idea to share a 3 part framework to run engaging webinars with hybrid crowds?
  • CTA: Let me know and I’ll send it over

Step 3: Do it daily

You know how to send a voice note, and what to say. This doesn’t mean your voice notes will immediately sound great.

Next, you need to build the habit of leaving voice notes on LinkedIn, otherwise you’ll try it once, and you won’t see any results. Like everything worth it, it takes a bit of patience and effort. You’ll feel like your voice notes sound terrible at first, but give yourself a goal.

Here are a few tips I wish I had when starting with voice notes:

  • Commit to sending one voice note per day, for two weeks
  • Practice with friends
  • Stand up and walk while you’re recording the voice note
  • See it as if you were leaving a Whatsapp note to a friend

And these are 3 simple steps you can follow to use LinkedIn voice notes to get replies. In an age where everyone is getting lazier and spamming prospects with AI-generated crap, you sending LinkedIn voice notes will feel like a breeze of fresh air (and get you more replies).

Hope this helps.

Cheers,

Thibaut Souyris

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My go-to tactic when prospects ignore me

A big thank you to our sponsors who keep this newsletter free to the reader:

This week’s newsletter is sponsored by Overloop. Building pipeline consistently is key for sales success. Try Overloop for list building, contact enrichment, and automated outreach. With ultra personalized campaigns mixing cold emails and LinkedIn automation, you can’t afford to miss their 14-day trial.

And by my new Live Online Masterclass. Join me for a live, 90-min workshop with a small group of tech salespeople to tackle the biggest prospecting challenges you are currently facing.

My go-to tactic when prospects ignore me

In today’s newsletter, I’m going to show you how I use RepliQ to start conversations with prospects who ignored my previous messages.

If you’re interested, go try RepliQ for free, and just follow the steps in my video.

Hope this helps.

Cheers,
Thibaut Souyris

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AI Prospecting: 5 steps to turning a marketing resource into a killer prospecting asset

A big thank you to our sponsors who keep this newsletter free to the reader:

Today’s newsletter is brought to you by DealForce: Accelerate your sales pipeline, with $0 upfront pay for performance-booked sales meetings. 60+ 5-Star Reviews! 

And by The AI Outreach System. It’s a tactical guide to using Artificial Intelligence to book meetings. I’m still building it, but you can already join 260+ people in the waitlist here.

AI Prospecting: 5 steps to turning a marketing resource into a killer prospecting asset

In today’s issue, I’m going to share the exact system I follow to turn a marketing resource (blog post, podcast, eBook, etc,) into a prospecting asset you can use to tease your prospect’s attention.

If you can replicate these steps, you’ll generate a catchy resource for each problem your prospects are facing, and you’ll start a lot more conversations.

Here’s how you can do it, step-by-step:

Step 1: Find a Marketing Resource

The first step to creating a powerful prospecting asset is to find a marketing resource. This can be anything from a white paper, to a blog post, to a webinar recording.

The key is to find a resource that is relevant to your ICP and that can be used to provide value to them. For example, if your prospect is a CEO running a remote team, this guide from Remote.com is a great resource if you want to manage payroll in multiple countries.

Step 2: Extract the text with TLDRthis

Now that you have your marketing resource, you need to make it easily digestible to your prospects. No one has the time to read a blog post or a white paper.

You can use a tool called TLDRthis.com to extract the text of a blog post and summarize the key topics. It’s as simple as copy/pasting the url of a blog post and the tool will generate a summary.

Step 3: Turn it into a playbook with ChatGPT

With the text extracted, you can now use ChatGPT to turn it into a playbook. As usual, the quality of your prompt will define the quality of your outcome.

Here’s a simple structure you can use:

Prompt: “Act like an online marketer and turn the following content into a playbook:

{summaryFromTLDRthis}”

With the Remote.com blog post example above, here’s what I got:

ChatGPT outcome 1
ChatGPT outcome 2

Step 4: Generate 5 catchy titles with ChatGPT

Not bad, right? With this summary, I’m able to provide immediate value to my prospects, but I need to give it a catchy name.

I used the prompt “Now find 5 catchy title ideas for this playbook”, and this is what ChatGPT got me back:

I personally like the second one, “The Ultimate Guide to Global Payroll Services for Remote Teams” as it’s clear, catchy, and the reader knows what to expect.

Step 5: Repeat for all problems of your customers

In a recent post, I shared my playbook to finding prospects’ symptoms. You simply need to repeat the 4 steps above for each symptom, and you’ll have a resource you can tease for each touchpoint of your sequence.

If you find 9 symptoms, you can lead with a new resource, until you find one that resonates enough for a prospect to reply.

 

With this approach, you’ll be able to take the resources your marketing team has been working on, turn them into valuable conversation starters, and book more meetings as a result.

 

TL;DR:

  • Step 1: Find a marketing resource

  • Step 2: Extract the text with TLDRthis

  • Step 3: Turn it into a playbook with ChatGPT

  • Step 4: Generate 5 catchy titles with ChatGPT

  • Step 5: Repeat for all problems of your customers

PS: I’m working on launching a new course called “The AI Outreach System, A Tactical Guide To Using Artificial Intelligence To Book Meetings”. It’s not ready yet, but you can already join over 260 salespeople who are already in the waitlist.

Cheers,

Thibaut Souyris

P.S. When you’re ready, here are 4 ways I can help you.
 
  1. Build your outbound prospecting system from scratch here (250+ students)
  2. Write cold messages that get a 38% reply rate and 27% meeting rate here (55+)
  3. Book me 1:1 or for your team here
  4. (NEW!) Sponsor my newsletter & get 4.200+ eyeballs on your ad!

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50% reply rate: How I use ChatGPT to catch the attention of my prospects

Today’s newsletter is sponsored by The AI Outreach System. It’s a tactical guide to using Artificial Intelligence to book meetings. I’m still building it, but you can already join the waitlist here.

50% reply rate: How I use ChatGPT to catch the attention of my prospects

In today’s issue, I’m going to share a simple way I use ChatGPT to create prospects’ curiosity, and get replies. I’ve been running it for 2 weeks, with a 50% reply rate.

If you can replicate this play, you’ll get the attention of your prospects, you’ll get more replies, and you’ll start relevant conversations with more people.

Here’s how I do it, step-by-step:

Step 1: Identify the top 3 challenges of my prospects

You may have seen this first step in my previous newsletter issue. I simply ask about the top 3 initiatives of my prospect to ChatGPT. I followed this format to make sure the answer was concise and relevant:

“Act like the {jobTitle} at {company} and list your top 3 initiatives for 2023. Bullet point answers only.”

Example: “Act like the VP Sales and Customer Success at Scrive and list your top 3 initiatives for 2023. Bullet point answers only.”

Here’s what ChatGPT got me back:

3rd prompt

Step 2: Attach the results in my conversations

With these results, I have a great conversation starter. Instead of spending 10 minutes doing prospect research, I dig into ChatGPT’s capacities and I simply copy/paste a screen capture of the results into my email or LinkedIn DM.

The screen capture creates a pattern interrupt and grabs the attention of the prospect. They can’t really read the text, so the have to click on the picture to read through.

Step 3: Ask for for their thoughts

A final touch is to add a short question to the screen capture. This motivates the prospect to click on the screen capture and read what ChatGPT found out.

I prefer using a short question to start the conversation. Below are some examples:

  • “Thoughts?”

  • “Is it completely off?”

  • “Sounds familiar?”

  • “What do you think?”

Below is an example of how a direct message looks like on LinkedIn:

DM example

With this approach, I was able to get a 50% reply rate, with one touchpoint only. I’m still experimenting with new tactics to turn these conversations into meetings, so make sure to sign up to my weekly newsletter (if it’s not already done) to find out how it goes.

PS: I’m working on launching a new course called “The AI Outreach System, A Tactical Guide To Using Artificial Intelligence To Book Meetings”. It’s not fully ready yet, as I’m still researching, experimenting, and learning about AI for prospecting, but you can already join the waitlist.

Cheers,

Thibaut Souyris

P.S. When you’re ready, here are 4 ways I can help you.
 
  1. Build your outbound prospecting system from scratch here (250+ students)
  2. Write cold messages that get a 38% reply rate and 27% meeting rate here (55+)
  3. Book me 1:1 or for your team here
  4. (NEW!) Sponsor my newsletter & get 3.500+ eyeballs on your ad!

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One Week with ChatGPT: How I saved over 4 hours of prospect research

Today’s newsletter is sponsored by The AI Outreach System. It’s a tactical guide to using Artificial Intelligence to book meetings. I’m still building it, but you can already join the waitlist here.

One Week with ChatGPT: How I saved over 4 hours of prospect research

In today’s issue, I’m going to share how I use ChatGPT to save 4+ hours of prospect research each week.

If you can replicate this process, you’ll save a considerable amount of time in prospect research, which will buy you some time to be creative and start more conversations.

Here’s how I saved 4+ hours of prospect research with ChatGPT:

 

Step 1: Asked about the top 3 initiatives of my prospect

First step was to ask about the top 3 initiatives of my prospect to ChatGPT. I followed this format to make sure the answer was concise and relevant:

“Act like the {jobTitle} at {company} and list your top 3 initiatives for 2023. Bullet point answers only.”

Example: “Act like the VP Sales and Customer Success at Scrive and list your top 3 initiatives for 2023. Bullet point answers only.”

Here’s what ChatGPT got me back:

3rd prompt

Step 2: Asked for 3 symptoms per initiative

As you can see, the initiatives are relevant, but they lack clarity and they are a bit too generic.

I went deeper and asked ChatGPT for detailed symptoms of problems related to these initiatives. Here’s the format I used:

“Give me 3 symptoms of problems you are trying to solve for each initiative. Bullet point format.”

And this what ChatGPT gave me:

2nd prompt

Step 3: Refined results with prospect’s “About Section”

The symptoms are really specific and they can be used to create up to 9 questions in the framework I’m typically using.

However, they can be even more detailed by feeding relevant details found in the “About Section” of my prospect’s LinkedIn profile.

Here’s the format I used: “Below is some additional information on the LinkedIn profile of the {jobTitle} at {company}. Act like the {jobTitle} at {company} and list your top 3 challenges. Short and concrete answers only.

{aboutSection}”

 

And here’s an example of my prompt and what ChatGPT gave me back:

3rd prompt

With this approach, I was able to generate 9 symptoms to be used in my outbound prospecting, in 1 minute vs minimum 10 minute per prospect without ChatGPT.

PS: I’m working on launching a new course called “The AI Outreach System, A Tactical Guide To Using Artificial Intelligence To Book Meetings”. It’s not fully ready yet, as I’m still researching, experimenting, and learning about AI for prospecting, but you can already join the waitlist.

Cheers,

Thibaut Souyris

P.S. When you’re ready, here are 4 ways I can help you.
 
  1. Build your outbound prospecting system from scratch here (250+ students)
  2. Write cold messages that get a 38% reply rate and 27% meeting rate here (55+)
  3. Book me 1:1 or for your team here
  4. (NEW!) Sponsor my newsletter & get 3.500+ eyeballs on your ad!

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3 steps to using Cost of Inaction in your messaging

3 steps to using Cost of Inaction in your messaging

In today’s issue, I’m going to share a simple, 3-steps process I’m currently using, as I’m changing my whole messaging to include the Cost Of Inaction (COI) to get more replies from my prospects.

If you can replicate this process, you’ll set yourself apart in a crowded market, you’ll get more replies, and you’ll book more meetings.

However, it’s important to be tactical and use relevant data when using this strategy.

Here’s how:

Step 1: Identify the problem

Let’s say your company sells a cloud-based project management software for remote teams.

One of the key problems your software addresses is the lack of visibility and communication within remote teams.

Step 2: Research the consequences of not addressing this problem

By not addressing this problem, teams may experience delays and miscommunication, leading to wasted resources and a decrease in overall productivity.

This could potentially lead to lost revenue and missed opportunities, in case nothing is done to solve that problem.

However, your prospects may not pay attention to it, because they cannot calculate a clear cost for this problem.

Step 3: Craft a message that highlights the cost of inaction

Highlight the cost of inaction by teasing a simple calculator with a before/after comparison.

For example, you could calculate the average time wasted per day per employee due to a lack of visibility in remote teams, and how your software reduces that amount.

Here’s how your message could look like:

“Danny, saw that you ditched your corporate office for good.

As good as remote can be, do you have an estimate of the time wasted daily by your employees because of your remote setup?

If you’re interested, I can share a simple calculator to find that number, and what you can do to reduce it.

Interested?”

If you follow these 3 steps, you’ll catch the attention of your prospects, you’ll get more replies, and you’ll book more meetings.

Give it a try and hit me on LinkedIn to tell me how it works.

Cheers,

Thibaut Souyris

P.S. When you’re ready, here are 4 ways I can help you.
 
  1. Build your outbound prospecting system from scratch here (250+ students)
  2. Write cold messages that get a 38% reply rate and 27% meeting rate here (55+)
  3. Book me 1:1 or for your team here
  4. (NEW!) Sponsor my newsletter & get 3.500+ eyeballs on your ad!

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6 steps to kickstart your prospecting in 2023

6 steps to kickstart your prospecting in 2023

In today’s issue, I’m going to share a simple, 6-steps process I’m currently using, as I’m restarting my prospecting effort.

If you can replicate this process, you’ll set yourself for success in early Q1, by starting more conversations, and booking more meetings.

Unfortunately, 2023 isn’t looking as promising as 2022, and most salespeople are already wired to believe they won’t be successful.

In 2023, a prospecting system will be more important than ever

And without a solid outbound prospecting system, a few challenges will arise:

Challenge #1: You’ll get few replies: as most replies are obtained through follow-ups, you’ll miss conversations by not having a system.

Challenge #2: Your results will be inconsistent: you’ll prospect in bursts, then stop, which will attract scrutiny on your performance.

Challenge #3: You’ll lose confidence quickly: you’ll start worrying about your capacities, and enter a spiral of self-doubt.

You can overcome these challenges by creating a simple prospecting system.

Here’s how:

Step 1: Define your ICP

In 2023, you’ll need to focus on a niche and stop trying to sell to everyone. I recommend doing so with a clear Ideal Customer Profile Matrix.

The matrix is composed of your Ideal Customer Company (ICC) in columns, and your Ideal Customer Title (ICT) in rows. Your ICC is the type of company you’d like to go after, and the ICT is the type of job title you’d like to go for.

With this matrix, you’ll be able to test different assumptions of your ICC and go after different types of buyers (what we call ATL and BTL buyers).

Step 2: Find their problems

Another key topic in 2023 is understanding your prospects’ problems, and showing them that you have something to help them solve these problems.

First, you need to have a clear idea of the problems your prospects are trying to solve. I recommend googling “{jobTitle} challenges 2023” to get an idea of the strategic problems your ATL prospects are facing.

When you’re done, turn these problems into symptoms, to help your prospects identify with them, and motivate them to reply.

Step 3: Find where they hang out

Humans are social creatures, and they typically hang out with other humans who have the same interests. Nowadays, they mostly do it online, on social networks.

For most salespeople, LinkedIn is a great place to find prospects, and identify triggers to help them start conversations.

I recommend following these 4 steps to identify where your prospects hang out, and create personalized messages at scale.

Step 4: Build a problem-centric sequence

Now that you know who to go after, what problems they have, and where they hang out, you need to send messages that will get replies.

Two things matter most when sending cold outreach messages; creativity and relevance. Creativity is done through pattern interrupts (voice notes, videos, direct mail, etc.), and relevance through the correct use of triggers.

You can check my 4-step framework to create your cold outreach messages and get more replies from your prospects (I get a 38% reply rate with it).

Step 5: Create your daily prospecting routine

All these steps will result in nothing if you don’t create a daily prospecting habit. This step is by far the most challenging, since humans have a hard time building and keeping healthy habits.

I recommend doing the following:

  • Step 1: Identify the time when you’re the most productive

  • Step 2: Put a recurring blocker of 60 minutes

  • Step 3: Follow the steps in this short guide

  • Step 4: Repeat until it becomes a habit (at least 21 consecutive days)

Step 6: Use creative media in your outbound sequences

In 2023, prospects are busy putting out fires with limited resources. Grabbing their attention will become more challenging than ever, which is why you need to use creative media to stop them in their day, and pay attention to what you have to say.

I personally use two media for this, first one is LinkedIn voice notes, second is prospecting videos.

 

If you follow these 6 steps, you’ll be in good position to grab your prospects’ attention, engage them in conversations, and book meetings with people who are trying to solve a problem you can help with.

And if you want to create an outbound prospecting system to get your reply rates closer to 38%, then join 250+ salespeople who use my New Outreach System.

 

Cheers,

Thibaut

P.S. When you’re ready, here are 4 ways I can help you.
 
  1. Build your outbound prospecting system from scratch here (250+ students)
  2. Write cold messages that get a 38% reply rate and 27% meeting rate here (55+)
  3. Book me 1:1 or for your team here
  4. (NEW!) Sponsor my newsletter & get 3.500+ eyeballs on your ad!

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My 2022 prospecting stats

My 2022 prospecting stats

In 2021, I started a simple daily habit that I kept running in 2022. Every single workday, from Monday to Friday, I started my day with a 30 minute prospecting blocker.

In 2022, I kept experimenting with new prospecting plays, but the daily prospecting habit stayed.

Here are the prospecting stats of my year 2022:

723 prospects contacted

I knew from 2021 that adding 5 new prospects every single weekday was a good number to reach my targets. I kept working with that number in 2022, but the places were I went to find these prospects were different.

Instead of purely focusing on new logos, I went for:

  • Current customers
  • Old customers
  • Lost opportunities
  • Referrals

This was really helpful to bring my research time under 15 minutes daily.

258 prospects replied (35.7% reply rate)

I kept working with a simple LinkedIn sequence, but instead of tweaking it once every 6 months, I experimented with a new prospecting play every month.

With rapid experimentation, I was able to find what worked and what didn’t, and I double downed on the best plays.

In the second part of the year, I focused on reaching out to existing and old customers, which bumped my reply rate from 34.6% in 2021 to 35.7% in 2022.

49 meetings booked (18.7% meeting rate)

Finally, I booked 49 outbound meetings. As in 2021, a lot of the conversations didn’t lead to immediate opportunities, with a 37% opportunity rate only.

However, a good chunk of the prospects who didn’t turn into immediate opportunities came back later as inbound lead, or referred me to people they knew.

As a result, my sales grew by 77% in 2022, compared to 2021. And this was a key moment for me in 2022.

I had never been in a sales job for more than 3 years, and I learned that building a solid pipeline is about consistency and patience. I’ve been running SalesLabs for over 4 years, and each year is easier than the previous one.

It is simpler because my customer base keeps increasing, I’m bringing results to more and more people, and the risks of working with me are lower with each customer I bring on board.

If you’re prospecting stats aren’t where you want them to be, then sign up for my weekly newsletter, or go check one of my programs in the footer below.

Cheers,

Thibaut

P.S. When you’re ready, here are 4 ways I can help you.
 
  1. Build your outbound prospecting system from scratch here (230+ students)
  2. Write cold messages that get a 38% reply rate and 27% meeting rate here (40+)
  3. Book me 1:1 or for your team here
  4. (NEW!) Sponsor my newsletter & get 3K+ eyeballs on your ad!

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3 common prospecting mistakes (and how to stop doing them)

3 common prospecting mistakes (and how to stop doing them)

In today’s issue, I’m going to share the 3 prospecting mistakes I see when training SDRs, and how to stop doing them.

These mistakes are often the results of poor prospecting habits, and the lack of a clear SDR playbook.

And in most cases, SDR leaders never had a real prospecting routine, so they don’t know how to build one for their teams.

Here are the top 3 mistakes I see when I meet SDRs:

Mistake #1: Not time blocking

Time blocking is the act of putting blockers in your calendar, in order to protect your schedule for key activities.

Most SDRs I meet do not time block because they feel like they have to be constantly available for prospects, colleagues, or managers. This creates a situation where they are constantly switching tasks, they cannot be focused for long enough, and they end up not doing enough of the tasks that will bring them success.

What to do instead?

I recommend every SDR I meet to put at least one daily blocker in their calendar, at the same time every day. If your job’s main focus is to create opportunities, have at least 3 hours of your time protected with blockers.

Below is an example of an efficient time-blocked schedule:

Time block example

Mistake #2: Not having a prospecting routine

A prospecting routine is a key element for success as an SDR. It’s a daily habit that allows you to repeat healthy prospecting tasks. You could compare it with a daily workout session.

Most SDRs make the mistake of not building a routine, because they underestimate the unpredictability of the job in the long run.

They start with a ton of motivation, but it often changes based on the replies they get, their performance, or even the season. Without a system they end up with irregular input, which creates irregular outcomes

 

What to do instead?

Let’s be honest. Prospecting isn’t super fun. It’s a set of repetitive tasks, and doing enough of them plays a huge role in reaching your targets. So in order to prevent your variation of motivation from getting in your way, here’s what I recommend:

  1. Find the time of the day when you’re the most productive (for me it’s early morning)

  2. Put your time blocks at these times (as seen in step 1)

  3. Start with your follow-ups (all prospects that are in active sequences with a follow-up due today)

  4. Find enough prospects to add to your sequence (use this calculator to find out how many you need)

  5. Add them to your sequence (send a connection request, call them, whatever is your first sequence step)

 

Mistake #3: Not tracking their prospecting activities

Finally, a cardinal sin of SDRs is their inability to create a simple tracking system. Without it, they end up missing follow-ups, some meetings fall through the cracks, and all their hard work leads to disappointing results.

Tracking your activity serves a few important purposes:

  • it shows your manager that you are actually putting in the work

  • it frees some brain power for tasks that need it the most

  • it prevents you from worrying about missing your follow-ups

But most SDRs I meet do not track their activities because they don’t have the right tool to do so.

 

What to do instead?

The answer will change depending on your setup.

In most cases, you’ll have a sequencer already available (think SalesLoft, Outreach, Groove, or Hubspot to name a few). If that’s the case, learn how to use the task list feature of your tool. You should be able to create rules to track your activity, and add a reminder to follow-up.

In some cases, you won’t have a sequencer, or you won’t be able to use it properly (looking at you, sales operations and enablement…). If that’s the case, just use a spreadsheet to track your activity, or go check my Notion Prospecting Tracker.

 

In conclusion

Being an SDR is more about building processes and routines than being creative or thinking outside of the box (even if it’s important). If you can’t focus on the basics, you won’t be able to deliver as expected, and you’ll end up hating your job, or getting fired.

On the other end, if you create a good system, you’ll quickly realize booking meetings and creating opportunities is a numbers game, and you’ll make more money, get promoted faster, and have more time to focus on what matters for you.

 

So keep in mind:

  • Protect your schedule with time blocks

  • Create a prospecting routine

  • Track your activity

 

I hope this helps!

P.S. When you’re ready, here are 4 ways I can help you.
 
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